Australia & New Zealand Standard Delivery:

Our standard delivery service aims to deliver your order within 7 -10 Working Days, this service is provided by Parxl (fuelled by Singapore Airlines)
For orders over $199 AUD, the delivery is free.
For orders under $199 AUD, the delivery fee is a flat $10 AUD.

Cut-Off Time:

To ensure prompt processing and dispatch of your order, please note that the cut-off time is noon. Orders placed before this time will be processed on the same day, while orders placed after the cut-off time will be processed on the next working day.


Custom Fees, Delivery Duties & Taxes:

1. Customs, delivery duties, and taxes may be applied to all parcels traveling outside of Great Britain. This will depend on the value, the item(s), and the purpose of shipment.
2. Parcels will be held by custom until payments are made.
Any payments not received may result in parcels being returned or in some cases destroyed.
3. Items in shipments valued below £135 (or 150 euros) are considered low value.
4. Our policy assists ecommerce businesses in saving on importing costs for shipping products under £640 (or $800) to the US.
5. Australia follows a high duty and tax de minimis of £525 (or $1,000 AUD, approximately $645 USD).


On Public Holidays:

Please be aware that our delivery service will be temporarily suspended on Australian Public Holidays. Orders placed during these holidays will be processed and dispatched on the next working day after the holiday.

Do You Still Require Further Assistance?

We value your satisfaction and aim to provide efficient delivery services. If you have any further questions or require assistance regarding our delivery policy, please don't hesitate to contact our customer support team here.


How To Track Your Order?

You will be able to track the whereabouts of your order by going to the Parxl tracking website. You will also be able to track your order by clicking here or the link below, to enter your parcel tracking number, which will be on the order dispatch email that you have been sent.

Where Do I Find My Order Reference Number?

Your order reference will be on your order dispatch and order confirmation email. The number starts with AUSP...…
If you cannot find your parcel tracking number, please do not hesitate to contact our customer support team here