RETURNS & REFUNDS:
We understand that sometimes a purchase may not meet your expectations, and we want to make the returns process as simple as possible for you. If you find yourself unhappy with your items, we encourage you to visit our self-service returns portal at: U.S. Polo Assn International Returns, where we'll guide you through the return process.
Our goodwill return policy allows you to request a refund for items purchased online at uspoloassn.com.au within 28 days (excluding sale items), provided you have a valid receipt or parcel summary documentation.
For sale items, the return period is within 14 days of receiving the goods. If your return complies with our returns policy, we will promptly refund the purchase price of the product to your original payment method.
The refund process is typically completed by U.S. Polo Assn. within 10 working days of receiving the returned goods. During sale or peak times, the refund processing period might extend to up to 14 working days, and the appearance of the refund on your bank statement may vary, depending on your bank's processing time. In the rare event that you receive a faulty item, please rest assured that we will replace it free of charge.
Please be aware that, due to hygiene reasons, our underwear items are non-returnable except in cases of faulty goods.
IMPORTANT NOTES:
Return Costs:
While we are committed to ensuring your satisfaction, it's important to note that if you choose to return a product for a refund, the cost of returning the item to our warehouse will be incurred by you, the customer, and this return shipping cost will not be refunded. We recommend using our selected courier service or a reliable shipping service and tracking your return package to ensure it reaches our warehouse successfully.
Returns Courier Service Choice:
It's important to note that if you opt to use an alternative courier service, any responsibilities regarding issues or claims arising during the return transit will lie with you, the customer. In such cases, any claims must be made directly via the chosen courier service.
Refunds:
If you want to return an item, please make sure to return it in the same condition as you received it: unworn, unwashed, in its original packaging, with attached labels, following the instructions provided below.
Full Price Products:
Our generous return policy allows you to receive a refund for an item purchased online with a valid receipt or parcel summary documentation within 28 days, excluding sale items.
Sale Products:
For sale items, please return them within 14 days of receiving the goods. If your return meets our return policy criteria, we will refund the purchase price of the product to the original payment method used.
Processing a Returns Label
If you wish to print your returns shipping address label.
Please see the Service Returns Portal Link below:
U.S. Polo Assn Returns
Returns Are Accepted For Items Purchased Only From The Official Store of U.S. Polo Assn. Australia?
We are only able to accept returns ONLY for products purchased directly from uspoloassn.com.au. If you have bought U.S. Polo Assn. products from other retailers or websites, we kindly request that you return the product to the original store or website for any returns or exchanges. Regrettably, we cannot facilitate returns for these items. Thank you for your understanding and ongoing support.
HOW TO PRINT YOUR RETURNS LABEL:
1. GENERATING YOUR RETURNS LABEL:
Please click on this link below to access our self-service Returns Portal. The cost of the return will be paid for by the customer.
U.S. Polo Assn. Returns Portal
2. ENTER YOUR DETAILS:
Once you enter the Returns Portal, you must have a valid U.S. Polo Assn. Order Number which you will be asked to enter, with the email address you used to complete your U.S. Polo Assn. purchase as a second validation step.
Important: Please Note Your Order Reference Number starts with AUSPA
3. SELECT THE ITEM(S) THAT YOU ARE RETURNING:
Once you have entered your order number and valid email address, you will be presented with a ‘basket’ of the items within that order. From there, you may select your item/product and the quantity of the item you wish to return. You will also be asked to select the reason for your return out of a pre-set list of choices.
4. SELECT YOUR RETURN METHOD:
Next, you will be able to choose your return method from our selection of UK carriers, after which you will be provided with a printable label or scannable QR code depending on the method chosen.
5. VISIT THE SELF-SERVICE RETURNS PORTAL HERE:
U.S. Polo Assn. Australia & New Zealand Returns
EXCHANGES:
We apologise, but at this time, we do not accept exchanges. We encourage you to carefully review your order before completing the purchase.
If you have any questions or concerns, our customer support team is here to assist you.
Return Process:
If you would like to return your item(s), please see the information nearer the top of the page.
Contact Us:
You may contact our customer support team by email by clicking here
Self-Service Returns Portal:
If you are not satisfied with your items for any reason, please access the self-service returns portal by clicking this link: U.S. Polo Assn Returns
